Accessibility Statement

Our commitment

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA as a working standard. Accessibility is considered whenever we update the site.

What we have done

• clear, readable typography with sensible sizing and spacing;
• strong colour contrast using our brand palette, tested for legibility;
• a consistent, logical heading structure on every page;
• visible keyboard focus so the site can be navigated without a mouse;
• descriptive text alternatives for meaningful images;
• a layout that adapts to phones, tablets and desktops; and
• respect for the "reduce motion" setting on your device.

How we tested

We last tested this website on 5 October 2026. Every page, including the cookie banner and forms, was checked against WCAG 2.1 Level A and AA using the automated axe-core tool, at desktop and mobile screen sizes. All pages passed those checks.

During testing we found and fixed several issues: text on orange buttons and orange labels that did not have enough contrast, a photo gallery on the About page that could not be scrolled with a keyboard, and a heading in the cookie banner that was out of order.

Known limitations

• Automated tools find only some accessibility problems. We have not yet tested the site with a screen reader, such as NVDA, JAWS or VoiceOver, and plan to do so.
• Some illustrations, such as the world map and the process diagrams, carry a short text description rather than a full one. The same information is always written out in the text next to them.
• The fee comparison on the Amazon and marketplace sellers page uses sliders. They work with a keyboard, but the result updates as you move them, which some screen reader users may find busy.

If you come across something that is hard to use, please tell us. Real feedback is the fastest way for us to fix it.

Getting help or another format

If you need information from this site in a different format, for example large print, plain text or an accessible document, contact us and we will do our best to help.

Feedback and review

We welcome feedback on the accessibility of this website and review this statement regularly as the site develops.

This document forms part of BetterAlta's governance framework and is reviewed under BetterAlta's document control process.